Knowledge management in cloud environments

Abstract

Communication and sharing of knowledge are important challenges for virtual organizations (VO) in the globalized economy. There are various tools available to virtually reduce geographical distances and to support collaboration. Also for the management of knowledge appropriate solutions are available. But VOs typically have limited time to setup the entire IT-infrastructure for their collaboration. Therefore the trend to buy ready-to-use products exists. This paper characterizes requests of VOs for SaaS products, proposes functionalities to support team work and describes challenges with their solutions in the cloud.

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