Fitting library services into the lives of the poor

Abstract

Purpose This paper sets out to provide an overview of the current state of library services to the poor, and to suggest how it can be improved. Design/methodology/approach Uses examples to illustrate the gulf between how public libraries often address services to poor patrons, and the obstacles faced and services required for poor patrons to use the library. Findings While many libraries think they are adequately serving their poorer constituents, often this is not the case. While one removes barriers to the traditional services one provides, determining the services they want or need is often neglected. Originality/value Uses examples of how libraries can better serve poor patrons, and offers sound advice on establishing reasonable limits in developing such services.

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