Using intelligent agents to manage business processes

Abstract

Management of the business process requires pertinent, consistent and up-to-date information gathering and information dissemination. These complex and time consuming tasks prompt organizations to develop an Information Technology system to assist with the management of various aspects of their business processes. Intelligent agents are the strongest solution candidates because of their many advantages, namely: autonomy, social ability, responsiveness and proactiveness. Given these characteristics, it was decided that the most natural way to view the business process is as a collection of autonomous, problem solving agents which interact when they have interdependencies.

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