Anglo American, Hispanic American, Chilean, Mexican and Spanish perceptions of competent communication in initial interaction

Abstract

This study is a comparison of behaviors considered to be communicatively competent among a variety of Hispanic cultures (Hispanic Americans, Chileans, Mexicans, Spaniards) and Anglo Americans. Participants in all five groups were asked to rate the importance of 27 communication behaviors as they applied to an initial social interaction. Discriminant analysis of the data demonstrated that Hispanic Americans and Anglo Americans consistently grouped together in their perceptions of competent communication behaviors. Spanish, Mexican and Chilean conceptions of communication competence were consistently different from the American cultures, similar to each other for some behaviors, and distinct from each other for other behaviors. Behaviors discriminating most among the national/ethnic groups were use of a greeting kiss, appropriate posture, head nodding, attentive‐ness, eye contact, listening, sharing information, and using impressive words.

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