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Assessing quality in higher education: new criteria for evaluating students’ satisfaction

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2014Moving from Marketization to Marketing of Higher Education: The Co-Creation of Value in Higher Education149 cited
2018Quality in higher education institutions: insights from the literature94 cited
2019The relationship between image and reputation in the Spanish public university89 cited
2012What matters most67 cited
2017Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia59 cited
2020The Relationship between Image, Legitimacy, and Reputation as a Sustainable Strategy: Students’ Versus Professors’ Perceptions in the Higher Education Sector44 cited
2013Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context36 cited
2016Calidad y satisfacción: el caso de la Universidad de Jaén33 cited
2020Factors of higher education quality service: the case of a Peruvian university

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32 cited

2019Are there study mode differences in perceptions of university education service quality? Evidence from Zambia28 cited