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Acceptance of Online vs. Traditional Travel Agencies
16 references·3 citing·43 second hop
Acceptance of Online vs. Traditional Travel Agencies (2009)Acceptance of Online vs. Traditional Trav…Tourism information technology (2019)Tourism information technologyThe role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector (2005)The role of expectations in t…The impact of the Internet on travel agencies (2004)The impact of the Internet on…eTourism: Information Technology for Strategic Tourism Management (2004)eTourism: Information Technol…E-S-QUAL (2004)E-S-QUALTypology of online shoppers (2003)Typology of online shopperseTourism: Information technology for strategic tourism management (2003)eTourism: Information technol…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Development of a Multi-Dimens…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…The Internet Shopper (1999)The Internet ShopperService quality of travel agents: the case of travel agents in Hong Kong (1999)Service quality of travel age…Perceived importance of information system success factors: A meta analysis of group differences (1997)Perceived importance of infor…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The indirect distribution dilemma: assessing the financial impact of participation in Booking.com for hotels (2021)The indirect distribution dil…Developing inter-organizational relationships with online travel agencies (OTAs) and the hotel industry (2019)Developing inter-organization…Online travel purchasing: A literature review (2013)Online travel purchasing: A l…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2004E-S-QUAL3,962 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2002Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service1,027 cited
  • 1999The Internet Shopper964 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
  • 2003eTourism: Information technology for strategic tourism management795 cited
  • 2019Tourism information technology589 cited
  • 2004eTourism: Information Technology for Strategic Tourism Management583 cited
  • 2004The impact of the Internet on travel agencies305 cited
  • 2003Typology of online shoppers285 cited
  • 1997Perceived importance of information system success factors: A meta analysis of group differences226 cited
  • 2005The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector

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199 cited
  • 1999Service quality of travel agents: the case of travel agents in Hong Kong190 cited
  • Cited by

    • 2013Online travel purchasing: A literature review124 cited
    • 2019Developing inter-organizational relationships with online travel agencies (OTAs) and the hotel industry39 cited
    • 2021The indirect distribution dilemma: assessing the financial impact of participation in Booking.com for hotels15 cited