SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Strategies for the Improvements in the Quality and Efficiency of Public Transportation
12 references·1 citing·43 second hop
Strategies for the Improvements in the Quality and Efficiency of Public Transportation (2014)Strategies for the Improvements in the Qu…Measuring service quality in urban bus transport: a modified SERVQUAL approach (2012)Measuring service quality in …Expectations and Perceptions of Passengers on Service Quality with Reference to Public Transport Undertakings (2012)Expectations and Perceptions …Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation (2011)Measuring Commuters’ Percepti…Effects of service quality dimensions on behavioural purchase intentions (2007)Effects of service quality di…An item selection procedure to maximise scale reliability and validity (2004)An item selection procedure t…Management of standardised public services: a comprehensive approach to quality assessment (2001)Management of standardised pu…Internationalization strategies for services (1999)Internationalization strategi…Causes of customer dissatisfaction ‐ studies of public transport by the critical‐incident method (1998)Causes of customer dissatisfa…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Methodological Approach for Evaluation and Improvement of Quality Transport Service in Public Road Passenger Transport (2021)Methodological Approach for E…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports (2009)The paths from service quality dimensions to customer loyalty (2013)Does Customer Satisfaction Lead to Customer Trust, Loyalty and Repurchase Intention of Local Store Brands? The Case of Gauteng Province of South Africa (2014)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The critical incident technique. (1954)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Service Breakdowns: A Study of Critical Incidents in an Airline (1992)Service orientation in transitional markets: does it matter? (2000)Employee Satisfaction in Sport: Development of a Multi-Dimensional Model in Coaching (2010)Do switching barriers in the retail banking industry influence bank customers in different age groups differently? (2011)Service management and marketing: managing the moments of truth in service competition (1990)Choice of Foreign Market Entry Mode: Impact of Ownership, Location and Internalization Factors (1992)Service Firms' International Entry-Mode Choice: A Modified Transaction-Cost Analysis Approach (1993)Foreign expansion in service industries (2002)Strategic challenges for the marketing of services internationally (2002)Strategic Variables that Influence Entry Mode Choice in Service Firms (2007)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Alternative Ways of Assessing Model Fit (1992)Potential of the social media as instruments of higher education marketing: a segmentation study (2011)Evaluating the perceived social impacts of hosting large-scale sport tourism events: Scale development and validation (2014)Issues and recommendations for exploratory factor analysis and principal component analysis (2020)Cultures and Organizations: Software of the Mind. (1993)Service Quality and Customer Satisfaction in a Telecommunication Service Provider (2011)Quality of public transport service: an integrative review and research agenda (2017)The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling (2019)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Handbook on Constructing Composite Indicators (2005)Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach (2020)Factors affecting customer satisfaction on online shopping holiday (2021)Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0 (2021)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 2004An item selection procedure to maximise scale reliability and validity667 cited
  • 1999Internationalization strategies for services212 cited
  • 2011Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation144 cited
  • 2007Effects of service quality dimensions on behavioural purchase intentions142 cited
  • 2012Measuring service quality in urban bus transport: a modified SERVQUAL approach140 cited
  • 1998Causes of customer dissatisfaction ‐ studies of public transport by the critical‐incident method94 cited
  • 2001Management of standardised public services: a comprehensive approach to quality assessment43 cited
  • 2012Expectations and Perceptions of Passengers on Service Quality with Reference to Public Transport Undertakings17 cited

Cited by

  • 2021Methodological Approach for Evaluation and Improvement of Quality Transport Service in Public Road Passenger Transport10 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work