Cross-organizational process monitoring based on service choreographies

Abstract

Business process monitoring in the area of service oriented computing is typically performed using business activity monitoring technology in an intra-organizational setting. Due to outsourcing and the increasing need for companies to work together to meet their joint customer demands, there is a need for monitoring of business processes across organizational boundaries. Thereby, partners in a choreography have to exchange monitoring data, in order to enable process tracking and evaluation of process metrics. In this paper, we describe an event-based monitoring approach based on BPEL4Chor service choreography descriptions. We show how to define monitoring agreements specifying events each partner in the choreography has to provide. We distinguish between resource events and complex events for calculation of process metrics using complex event processing technology. We present our implementation and evaluate the concepts based on a scenario.

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