Identification of Competencies for Professional Staff of Public Libraries

Abstract

This study identified and validated competencies required for public library professionals by seeking the views of public librarians themselves. Competencies relating to management and customer service received high ratings, while traditional competencies related to reference service and collection management seemed much lower in importance. In addition, technological competencies also did not seem to be a priority among public library staff in Singapore. Experienced public librarians who had formal library education and were in managerial positions required significantly different sets of competencies as compared with inexperienced librarians who had no formal library qualifications, particularly those who were not holding management positions at the time of the study. These differing competencies were usually those required for higher level management and planning work.

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