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Felt, false, and miserable smiles

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References

1978Facial Action Coding System6,011 cited
1969The Repertoire of Nonverbal Behavior: Categories, Origins, Usage, and Coding3,316 cited
1969Nonverbal Leakage and Clues to Deception †1,843 cited
1976Measuring facial movement1,230 cited

Cited by

2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
2002Emotion work and psychological well-being1,245 cited
2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships1,050 cited
1990Empathy: Conceptualization, measurement, and relation to prosocial behavior867 cited
1992Nonverbal behavior and self-presentation.849 cited
2004Is “service with a smile” enough? Authenticity of positive displays during service encounters844 cited
2003Pupil size variation as an indication of affective processing835 cited
2014Empathy: A motivated account.830 cited
1986Electromyographic activity over facial muscle regions can differentiate the valence and intensity of affective reactions.801 cited
1995Signs of appeasement: Evidence for the distinct displays of embarrassment, amusement, and shame.718 cited

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1989Relation of sympathy and personal distress to prosocial behavior: A multimethod study.635 cited

2003Darwin, Deception, and Facial Expression627 cited

1988Smiles when lying.624 cited

2010The Simulation of Smiles (SIMS) model: Embodied simulation and the meaning of facial expression618 cited

1999Emotion Work as a Source of Stress: The Concept and Development of an Instrument611 cited

2012Affective Body Expression Perception and Recognition: A Survey609 cited