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The Austrian Customer satisfaction barometer (ACSB) — A pilot study · Study

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ArticleThe Austrian Customer satisfaction barometer (ACSB) — A pilot study

Peter Hackl1996

Article1996

The Austrian Customer satisfaction barometer (ACSB) — A pilot study

Peter Hackl · Dieter Scharitzer · Reinhard Zuba

23 citations·0/0 files stored·der markt

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Patient Satisfaction in Healthcare

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1970Back-Translation for Cross-Cultural Research 1992A National Customer Satisfaction Barometer: The Swedish Experience 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1991A Multistage Model of Customers' Assessments of Service Quality and Value

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Year1996

Typearticle

Published1996-06-01

Venueder markt

ISSN-L0025-3863

Languageen

Citations23

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/bf03032418

openalex_workW2073528201

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