Improving supply chain performance through quality management in a global distribution environment

Anthony Kenneth Charles Beresford · Stephen Pettit

33 citations0/0 files storedInternational Journal of Services and Operations Management

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Quality and Supply Management Transport and Logistics Innovations Management Systems and Quality Improvement

Abstract

In the context of international logistics, benchmarking systems such as Quality Assurance Accreditation (QAA), Total Quality Management (TQM) and internal Composite Logistics Modelling (CLM) tools can be combined to maximise logistics efficiency. This paper assesses the contribution of TQM/CLM systems to performance enhancement in a global logistics environment by means of a survey of logistics companies and a case study of a global logistics service provider which uses both internal and external quality management systems and CLM techniques in order to provide optimal solutions for the global distribution of automotive components. It is shown that such techniques contribute positively to a company's internal efficiency and to its position in the market.

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2006Benchmarking and performance measurement of supply chain management practices: a survey of Indian organisations 2019Management systems and improving supply chain processes

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