A knowledge‐capture report for multidisciplinary design environments

Isao T Matsumoto · Jacqueline Glass · Tony Thorpe

30 citations0/0 files storedJournal of Knowledge Management

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Knowledge Management and Sharing Design Education and Practice Information Architecture and Usability

Abstract

Purpose Organisations must continually innovate to remain competitive. A by‐product of innovation is new knowledge. In a knowledge economy, an organisation's ability to manage its knowledge can mean the difference between commercial success and failure. A key aspect of being able to manage knowledge is the ability to identify and capture it. This paper aims to present the development of the knowledge‐capture report (KCR) and the results of its use at the third TeamWork demonstration event for collaborative working. Design/methodology/approach Quantifying the number of discrete pieces of knowledge captured in the KCR and categorising the type and quantity of knowledge captured demonstrate the practicality and effectiveness of the KCR in a dynamic multidisciplinary design team environment. Findings The different approaches that were observed and adopted by the participants using the KCR highlight a number of key issues that need to be considered when attempting to capture knowledge in a constantly evolving design environment. Originality/value The use of the KCR by a wide range of industry practitioners demonstrates a quick, effective and low‐cost approach to capturing project knowledge and events. It could be adopted easily by the engineering and construction (AEC) industry as an entry point to managing knowledge, particularly in complex, multi‐disciplinary design environments.

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References

1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation 2001Managing organizational knowledge as a strategic asset 2003Managing knowledge and knowledge competences in projects and project organisations 2003Knowledge creation in multidisciplinary project teams: an empirical study of the processes and their dynamic interrelationships 1999Knowledge management: the new challenge for the 21st century

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2014Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories 2014Industrial challenges in managing product development knowledge 2009Selected knowledge management implementation issues: a sectorial analysis 2010Supporting Knowledge Evaluation to Increase Quality in Electronic Knowledge Repositories 2010Increasing the Quality in IT-Supported Knowledge Repositories: Critical Success Factors for Identifying Knowledge 2010Seven Types of Knowledge Loss in the Knowledge Capture Process

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