Developing a Systematic In-House Training Program for Integrated Library Systems

Abstract

Staff training to enhance implementation of an integrated library system (ILS) should be tied to organizational goals and relevant management principles.Training methods should be scrutinized, and several key factors considered when developing a staff training program for an ILS.Among the important factors reviewed in this article are applying andragogic learning theory, employing effective on-the-job training techniques, selecting trainers for their competencies rather than their availability, and providing visible administrative support during all phases of the staff training project.he University of Delaware Library is conducting a comprehensive staff training program as an integral part of implementing its integrated library system (ILS).This program was necessitated by such factors as limited vendor training; the need to recruit system trainers from among the staff; and the recognition that staff training for an ILS required far more planning than for single-function automated systems and that staff training is an ongoing project because of personnel changes and future system enhancements.The development of a "train-thetrainers" program entailed a comprehensive needs analysis review, some attention to management principles, a thorough evaluation of existing adult training practices, and the application of relevant learning theory to the training environment.This paper discusses the important link between applied learning theory and the program's overall development. BACKGROUNDImplementing an ILS entails a variety of activities, among which staff training is one of the most crucial. 1 Yet, planning, designing, and presenting a syste_ matic staff training program in tandem with ILS implementation is not a regular practice.2

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