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A managerial assessment of the waiting-time performance for alternative service process designs
9 references·3 citing·37 second hop
A managerial assessment of the waiting-time performance for alternative service process designs (1996)A managerial assessment of the waiting-ti…An introduction to operations research (1990)An introduction to operations…Stochastic Modeling and the Theory of Queues (1989)Stochastic Modeling and the T…Modeling the IRS Telephone Taxpayer Information System (1987)Modeling the IRS Telephone Ta…Quantitative Methods for Business Decisions (1985)Quantitative Methods for Busi…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Stalking the Endangered CAT: A Queueing Analysis of Congestion at Automatic Teller Machines (1984)Stalking the Endangered CAT: …Simulation Modeling and Analysis. (1983)Simulation Modeling and Analy…Introduction to Operations Research (1968)Introduction to Operations Re…The Output of a Queuing System (1956)The Output of a Queuing SystemExploring the upside of waiting: The positive effects of waiting as a cue to brand popularity (2024)Exploring the upside of waiti…Service capacity competition with peak arrivals and delay sensitive customers (2017)Service capacity competition …Efficient Queue Management in Supermarkets: A Case Study of Makurdi Town, Nigeria (2014)Efficient Queue Management in…Application of the Theory of Probability to Telephone Trunking Problems (1927)Queueing Systems with Phase Type Service (1954)Stochastic Properties of Waiting Lines (1955)Finite Queues in Series with Exponential or Erlang Service Times—A Numerical Approach (1967)Approximate Analysis of General Queuing Networks by Decomposition (1979)Make-to-order, make-to-stock, or delay product differentiation? A common framework for modeling and analysis (2004)Fundamentals of Queueing Theory. (1977)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Social Optimal Location of Facilities with Fixed Servers, Stochastic Demand, and Congestion (2009)Operations in Financial Services—An Overview (2010)Fundamentals of queueing theory (2nd ed.). (1985)An introduction to queueing theory (1993)Designing a Call Center with Impatient Customers (2002)Queueing Models of Call Centers: An Introduction (2002)Statistical Analysis of a Telephone Call Center (2005)Planning Production, Inventories, and Work Force. (1962)The Regulation of Queue Size by Levying Tolls (1969)Queueing systems, volume II: computer applications (1977)Does Congestion Always Hurt? Managing Discount Under Congestion in a Game-Theoretic Setting (2021)Optimal Capacity Decision-Making of Omnichannel Catering Merchants Considering the Service Environment Based on Queuing Theory (2022)The optimal capacity decision of the catering merchant in omnichannel – service, production and delivery capacity (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)Calculating Partial Expected Value of Perfect Information via Monte Carlo Sampling Algorithms (2007)EJB‐MVC oriented supplier selection system for mass customization (2007)Drivers and barriers for the adoption of use-oriented product-service systems: A study with young consumers in medium and small cities (2019)An efficient approach for large scale project planning based on fuzzy Delphi method (1995)A network flow model for lane-based evacuation routing (2003)Multiple-resource and multiple-depot emergency response problem considering secondary disasters (2012)Testing ecological models: the meaning of validation (1996)Kriging Metamodeling in Simulation: A Review (2007)Verification and validation of simulation models (2012)Feature Article: Optimization for simulation: Theory vs. Practice (2002)Simulation modeling for analysis (2010)The Distribution Free Newsboy Problem: Review and Extensions (1993)The total cost of logistics in supplier selection, under conditions of multiple sourcing, multiple criteria and capacity constraint (2001)
this work references cited by second hop

References

  • 1983Simulation Modeling and Analysis.8,841 cited
  • 1968Introduction to Operations Research3,432 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1989Stochastic Modeling and the Theory of Queues1,605 cited
  • 1956The Output of a Queuing System696 cited
  • 1990An introduction to operations research244 cited
  • 1985Quantitative Methods for Business Decisions150 cited
  • 1984Stalking the Endangered CAT: A Queueing Analysis of Congestion at Automatic Teller Machines51 cited
  • 1987Modeling the IRS Telephone Taxpayer Information System48 cited

Cited by

  • 2017Service capacity competition with peak arrivals and delay sensitive customers15 cited
  • 2024Exploring the upside of waiting: The positive effects of waiting as a cue to brand popularity14 cited
  • 2014Efficient Queue Management in Supermarkets: A Case Study of Makurdi Town, Nigeria10 cited

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