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Abstract This article is based on a case study of a large primary school placed in special measures as a result of an inspection by Ofsted (Office for Standards in Education). It examines the processes of school improvement and focuses on the leadership and management roles of the head teacher and deputy head teacher. It addresses approaches to improving the quality of teaching through systematic professional development cycles set up to support teachers. The role of senior staff in facilitating these cycles and the implications with regard to classroom observation, feedback to colleagues and action planning are significant themes. Data cover the perspectives of teachers, senior managers, Local Education Authority advisers and governors. The case study provides insights into school self-evaluation and its relationship to external scrutiny by Ofsted. External inspection may be an appropriate instrument for judging school performance, but cannot, on its own, lead to improvement (Lee & Fitz, 1998). This arti...
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