Article2013

ICT and knowledge management: perspectives from the SECI model

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Knowledge Management and Sharing Innovation and Knowledge Management Knowledge Management and Technology

Abstract

Purpose The primary purposes of this paper are to understand perceptions regarding ICT use to support knowledge management (KM) and to identify suitable ICTs to support such initiatives. The aim is to study these objectives from the theoretical perspectives of the SECI model (i.e. socialization, externalization, combination and internalization). Design/methodology/approach A total of 100 working professionals who had prior KM implementation experiences participated in an online survey. Findings The authors found that survey respondents held positive attitudes towards the use of ICT to support different phases of the SECI model. It was also found that single ICT as well as varied combinations of ICTs were frequently used to facilitate the different phases of the SECI model. Research limitations/implications The nature of this study may reduce the generalizability of its findings to other tasks or economic and cultural environments. Replication of this study in other contexts (e.g. other industries) would be extremely useful. Practical implications Understanding individuals' perceptions of ICT use as well as use of ICTs to support KM practices is important as it may affect the outcome of KM initiatives. Further, since spending on KM software and services are predicted to increase in the coming years, this research is therefore very timely. Originality/value This study systematically examines the use of single ICT as well as combinations of ICTs to facilitate different phases of the SECI model. This will contribute to an understanding of how ICT can be used to support KM initiatives in organizations.

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References

1994A Dynamic Theory of Organizational Knowledge Creation 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1998Working knowledge: how organizations manage what they know 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation 1981Snowball Sampling: Problems and Techniques of Chain Referral Sampling 1998The Concept of “Ba”: Building a Foundation for Knowledge Creation 1991Competition for competence and interpartner learning within international strategic alliances 1991Perspectives on socially shared cognition.

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