Social network for the choice of tourist destination: attitude and behavioural intention

Loredana Di Pietro · Francesca Di Virgilio · Eleonora Pantano

225 citations0/0 files storedJournal of Hospitality and Tourism Technology

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Digital Marketing and Social Media Diverse Aspects of Tourism Research Technology Adoption and User Behaviour

Abstract

Purpose The aim of this paper is to investigate how social networks can become the main tool for achieving fast and detailed information for the choice of tourism destination, in order to deeply understand the benefits of these media for promoting tourism destinations in a global perspective, reaching a wider range of potential visitors, and developing ad hoc and marketing strategies with benefits for competitive advantage on the market. Design/methodology/approach The research focuses on an extended Technology Acceptance Model (TAM) which also integrates the constructs e‐word‐of‐mouth communication and enjoyment. In particular, 1,397 experience users have been involved. Findings The main findings are related to the key role of e‐word of mouth communication on both the perception of usefulness and the attitude towards the use of social network as powerful tool for the choice of tourism destinations; as well as to enjoyment which underlines the role of the fun provided by the social network and represents a stronger predictor for consumer attitude and tourism behavior intention. Research limitations/implications This research does not focus on a specific tourists' destinations, thus the presence of different destinations may affect consumers in different ways, according to their involvement towards to a particular destination. This study contributes to deepening the scientific debate on the tourist's destinations. Practical implications The findings of this research support the development of tourism marketing and communication strategies focused on the online contexts as factors capable of influencing tourists' behaviour in a more efficient way. Originality/value This paper focuses on the web‐based technologies, like social media, in order to deeply understand to what extend tourists accept the usage of these technologies for the choice of destination, by providing issues for researchers and practitioners. The present research is of a multidisciplinary value, by linking business science, psychology and social science.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model 2000Structural Equation Modeling and Regression: Guidelines for Research Practice 20124 What Is Web 2.0? Design Patterns and Business Models for the Next Generation of Software 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms 2007Electronic word-of-mouth in hospitality and tourism management

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