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Process benchmarking: an application to lending products
12 references·0 citing·41 second hop
Process benchmarking: an application to lending products (2002)Process benchmarking: an application to l…Process benchmarking as a market research tool for strategic planning (2001)Process benchmarking as a mar…Using consumer benchmarking criteria to improve service sector competitiveness (2000)Using consumer benchmarking c…Industrial benchmarking for competitive advantage (1999)Industrial benchmarking for c…Bank mergers: What’s a policymaker to do? (1999)Bank mergers: What’s a policy…A framework for benchmarking in the public sector (1998)A framework for benchmarking …An overview of benchmarking process: a tool for continuous improvement and competitive advantage (1997)An overview of benchmarking p…The role of benchmarking in achieving continuous service quality (1995)The role of benchmarking in a…BENCHMARKING PROGRAMS: OPPORTUNITIES FOR ENHANCING PERFORMANCE (1995)BENCHMARKING PROGRAMS: OPPORT…Benchmarking: The Best Tool for Measuring Competitiveness (1994)Benchmarking: The Best Tool f…The efficiency of financial institutions: A review and preview of research past, present and future (1993)The efficiency of financial i…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Quality planning and analysis (1970)A review of literature on benchmarking (2003)A review on benchmarking of supply chain performance measures (2008)Progress in visitor attraction research: Towards more effective management (2009)Quality function deployment (2012)Successful change programs begin with results. (1992)Destination benchmarking (2002)Establishing and improving manufacturing performance measures (2002)Performance measurement in facilities management: driving innovation? (2008)The Benchmarking Book (1992)Benchmarking to Improve the Strategic Planning Process in the Hotel Sector (1998)Comparing practices for capturing bank customer feedback - Internet versus traditional banking (2001)Updates in service standards in hotels: how COVID-19 changed operations (2021)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)A framework of total value orientation for strategic outsourcing decisions (2010)The need for adaptive processes of benchmarking in small business‐to‐business services (2010)Benchmarking to improve a strategy and marketing in pharmaceuticals (2014)Revising the concept and forms of benchmarking (2003)Operations management (2010)LARG index (2016)The Measurement of Productive Efficiency (1957)Allocative efficiency vs. X-Efficiency (1966)Separation of Ownership and Control (1983)Problem loans and cost efficiency in commercial banks (1997)Efficiency in European banking (2001)On the implications of market power in banking: Evidence from developing countries (2009)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Benchmarking customer service on the internet: best practices from family businesses (2006)Benchmarking in service marketing – a longitudinal analysis of the customer (2009)Customer‐driven benchmarking (2013)Benchmarking for competitive advantage (1994)Knowledge‐based benchmarking of production performance (2006)Competitive Advantage Through Benchmarking: Field Study of Industrial Companies Listed in Amman Stock Exchange (2014)A Configuration Theory Assessment of Marketing Organization Fit with Business Strategy and Its Relationship with Marketing Performance (2003)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Handbook of Quantitative Science and Technology Research (2005)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)
this work references cited by second hop

References

  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 1993The efficiency of financial institutions: A review and preview of research past, present and future964 cited
  • 1997An overview of benchmarking process: a tool for continuous improvement and competitive advantage212 cited
  • 1998A framework for benchmarking in the public sector119 cited
  • 1994Benchmarking: The Best Tool for Measuring Competitiveness111 cited
  • 1995The role of benchmarking in achieving continuous service quality69 cited
  • 1999Industrial benchmarking for competitive advantage44 cited
  • 2000Using consumer benchmarking criteria to improve service sector competitiveness42 cited
  • 2001Process benchmarking as a market research tool for strategic planning26 cited
  • 1999Bank mergers: What’s a policymaker to do?26 cited
  • 1995BENCHMARKING PROGRAMS: OPPORTUNITIES FOR ENHANCING PERFORMANCE25 cited

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