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Antecedents of customer satisfaction on the internet: an empirical study of online shopping
12 references·16 citing·43 second hop
Antecedents of customer satisfaction on the internet: an empirical study of online shopping (1999)Antecedents of customer satisfaction on t…The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard (1995)The Evolution of Supply-Chain…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Intermediaries and Cybermediaries: A Continuing Role for Mediating Players in the Electronic Marketplace. (1995)Intermediaries and Cybermedia…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…The Case Research Strategy in Studies of Information Systems (1987)The Case Research Strategy in…Case Research in Marketing: Opportunities, Problems, and a Process (1985)Case Research in Marketing: O…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Word of mouth communication: A mediator of relationship marketing and customer loyalty (2019)Word of mouth communication: …E-service quality, consumer satisfaction and future purchase intentions in e-retail (2016)E-service quality, consumer s…Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis (2013)Investigating e-banking servi…Impacts of service quality on customer satisfaction: Study of Online banking and ATM services in Malaysia (2011)Impacts of service quality on…Innovativeness/Novelty-Seeking Behavior as Determinants of Online Shopping Behavior Among Indian Youth (2010)Innovativeness/Novelty-Seekin…Context-general and Context-specific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites (2010)Context-general and Context-s…An Investigation into the Antecedents of Customer Satisfaction of Online Shopping (2010)An Investigation into the Ant…Determinants of online service satisfaction and their impacts on behavioural intentions (2009)Determinants of online servic…C2c Online Auction Website Performance: Buyer's Perspective (2009)C2c Online Auction Website Pe…User satisfaction with business-to-employee portals: conceptualization and scale development (2008)User satisfaction with busine…The Asymmetric Effect of Website Attribute Performance on Satisfaction: An Empirical Study (2005)The Asymmetric Effect of Webs…Developing an index of online customer satisfaction (2005)Developing an index of online…Consumer satisfaction with internet shopping (2005)Consumer satisfaction with in…The Contribution of Commitment Value in Internet Commerce: An Empirical Investigation (2003)The Contribution of Commitmen…Satisfaction with Internet-Based Services: The Role of Expectations and Desires (2002)Satisfaction with Internet-Ba…Electronic Commerce Customer Relationship Management: An Assessment of Research (2001)Electronic Commerce Customer …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Theory of Cognitive Dissonance (1957)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Coefficient Alpha and the Internal Structure of Tests (1951)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Validation Guidelines for IS Positivist Research (2004)Strategy and Structure: Chapters in the History of the American Industrial Enterprise (1962)Organization and environment (1967)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Interpretive case studies in IS research: nature and method (1995)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)Experimental and Quasi-Experimental Designs for Research (1963)The Interpretation of Cultures (1974)Information Privacy: Measuring Individuals’ Concerns About Organizational Practices1 (1996)Focus Groups as Qualitative Research (1997)Theorising from case studies: Towards a pluralist future for international business research (2010)The Interpretation of Cultures (2017)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1987The Case Research Strategy in Studies of Information Systems4,715 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1985Case Research in Marketing: Opportunities, Problems, and a Process1,557 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1995Intermediaries and Cybermediaries: A Continuing Role for Mediating Players in the Electronic Marketplace.572 cited
  • 1995The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard458 cited

Cited by

  • 2001Electronic Commerce Customer Relationship Management: An Assessment of Research159 cited
  • 2002Satisfaction with Internet-Based Services: The Role of Expectations and Desires153 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2019Word of mouth communication: A mediator of relationship marketing and customer loyalty114 cited
  • 2010An Investigation into the Antecedents of Customer Satisfaction of Online Shopping105 cited
  • 2003The Contribution of Commitment Value in Internet Commerce: An Empirical Investigation82 cited
  • 2009Determinants of online service satisfaction and their impacts on behavioural intentions81 cited
  • 2011Impacts of service quality on customer satisfaction: Study of Online banking and ATM services in Malaysia81 cited
  • 2013Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis78 cited
  • 2010Context-general and Context-specific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites74 cited
  • 2005Developing an index of online customer satisfaction72 cited
  • 2005The Asymmetric Effect of Website Attribute Performance on Satisfaction: An Empirical Study69 cited
  • 2008User satisfaction with business-to-employee portals: conceptualization and scale development59 cited
  • 2005Consumer satisfaction with internet shopping59 cited
  • 2010Innovativeness/Novelty-Seeking Behavior as Determinants of Online Shopping Behavior Among Indian Youth57 cited
  • 2009C2c Online Auction Website Performance: Buyer's Perspective53 cited
  • 2016E-service quality, consumer satisfaction and future purchase intentions in e-retail49 cited