Empirical validity of Baldrige criteria: New Zealand evidence

Nihal Palitha Jayamaha · Nigel Peter Grigg · Robin Stephen Mann

38 citations0/0 files storedInternational Journal of Quality & Reliability Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Management Systems and Quality Improvement Quality and Supply Management Quality and Management Systems

Abstract

Purpose The purpose of this paper is to empirically assess the validity of Baldrige Criteria for Performance Excellence (CPE) for New Zealand organisations and to identify methodological gaps. Design/methodology/approach By means of data collected from a sample of 91 New Zealand organisations, through a self‐assessment instrument (as a proxy for the CPE) a structural equation model was studied using the partial least squares method. The measurement validity of the CPE as well as the implied causal relationships in the CPE framework was tested. A sensitivity analysis was conducted to gain additional insights. Findings The measurement validity of the CPE was established; of the 13 implied causal relationships in the CPE framework, 11 were statistically significant, which compared favourably with past studies. The results endorse some salient features of quality management: reliance on measurement, analysis, and knowledge management; the involvement of people; and the role of leadership in setting direction. Research limitations/implications As the study was based on a small sample, this model needs to be tested with other data sets. The study revealed the need to meta‐analyse past measurement and structural models as well as measurement instruments. Practical implications The study endorsed the reliability and validity of a well designed, well administered, self‐assessment instrument. Originality/value As the first New Zealand CPE validity study, the paper introduces the partial least squares method and shows some of its relevant versatile features, introducing some measurement perspectives not conceptualised before in CPE validation studies.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 38 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1951Coefficient Alpha and the Internal Structure of Tests 1998Principles and Practice of Structural Equation Modeling 1998The partial least squares approach for structural equation modeling.1979Review of Psychometric theory (2nd ed.).1955Construct validity in psychological tests.2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research

Cited by

2017Exploring differences between private and public organizations in business excellence models 2020Closing the strategic planning and implementation gap through excellence in the public sector: empirical investigation using SEM 2018Quality management capabilities of manufacturing industries in the Western Sydney region

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.