Public Service Reform, Accountability and Records Management: A Case Study of Tanzania

Abstract

Well-established records management systems in public sectororganisations may force public servants to be accountable, transparentand have high integrity in their decisions and actions. Improvedquality and availability of information provides the foundation ofimproving service delivery, which is the prime objective of the PublicService Reform in Tanzania. Starting with tracing the development ofrecords management in Tanzania during the German colonial period,the article demonstrates that most countries have acute problemswhen it comes to managing their current and semi-current records. InTanzania, the Public Service Reform led to the improvement ofrecords management practices.

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