Inside Quality: Examination of Quality Improvement Processes in Afterschool Youth Programs

Abstract

Using a case study method, afterschool site leader experiences and organizational factors related to youth program quality improvement processes were examined. Responding to issues identified by site leaders, external technical assistance targeted both program structure and content. Staff beliefs of internal program quality standards, such as a mandatory focus on academics, affected learning and quality improvement processes. Hierarchical organizational program standards and supports, including internal self-assessments, did not appear to foster buy-in, learning, or site-based problem-solving for quality improvement. Results indicated the need for further examination of the theory of change and pedagogical approaches to quality technical assistance.

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