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Issues in modeling, monitoring and managing quality costs
3 references·2 citing·19 second hop
Issues in modeling, monitoring and managing quality costs (2001)Issues in modeling, monitoring and managi…Prescriptions for a service quality revolution in America (1992)Prescriptions for a service q…Optimum Quality Costs and Zero Defects: Are They Contradictory Concepts? (1986)Optimum Quality Costs and Zer…Quality-Control Handbook. (1952)Quality-Control Handbook.Quality cost management in the SMEs of Poland (2020)Quality cost management in th…Cost of quality measurement in food manufacturing companies: the Greek case (2018)Cost of quality measurement i…The profitable art of service recovery. (1990)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Service recovery: its value and limitations as a retail strategy (1996)Procedural context and culture: Variation in the antecedents of procedural justice judgments. (1997)Brokerage in SME networks (2010)A review of research on cost of quality models and best practices (2006)Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms (2010)Relationship between quality management practices and innovation (2012)Future research avenues of cost of quality: a systematic literature review (2020)Total quality control (1961)Out of the Crisis (1982)The balanced scorecard: Translating strategy into action (1997)Application of Kaizen and Kaizen Costing in SMEs (2024)Process Capability Indices. (1995)On theory in operations management (1998)THE LAW OF CRIME CONCENTRATION AND THE CRIMINOLOGY OF PLACE* (2015)Quality cost models and their application: A review (1996)Using Opportunity Costs to Determine the Cost of Quality: A Case Study in a Continuous-Process Industry (1998)The dynamics of quality costs in continuous improvement (2008)
this work references cited by second hop

References

  • 1952Quality-Control Handbook.2,849 cited
  • 1992Prescriptions for a service quality revolution in America202 cited
  • 1986Optimum Quality Costs and Zero Defects: Are They Contradictory Concepts?83 cited

Cited by

  • 2020Quality cost management in the SMEs of Poland37 cited
  • 2018Cost of quality measurement in food manufacturing companies: the Greek case33 cited

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