A “quality challenge” in the stages of data processing and interpretation

Abstract

Drawing on four case studies in the banking area, this article shows how technology (N6) has been used to enhance rather than transform traditional methods. Computers allow us to handle better the conflict between context and comparison: it is possible to abstract data both for the purposes of comparison and to recover the context from which these data have been abstracted. So context need not be lost altogether when we categorize the data. This contribution is more significant the more voluminous the data collected.

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