Article2006

Best Practices in Crisis Communication: An Expert Panel Process

922 citations0/0 files storedJournal of Applied Communication Research

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Public Relations and Crisis Communication Disaster Management and Resilience Communication Studies and Media

Abstract

The description of “best practices” is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.

Citations in this library

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References

1968The Discovery of Grounded Theory: Strategies for Qualitative Research.2005Crisis and Emergency Risk Communication as an Integrative Model 2013Excellence in Public Relations and Communication Management 1993Excellence in public relations and communication management 1993Communication Yearbook 15.

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