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• 2015Staffing and scheduling under nonstationary demand for service: A literature review163 cited
• 2014Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing161 cited
• 2015Performance analysis of time-dependent queueing systems: Survey and classification118 cited
• 2007A Survey and Experimental Comparison of Service-Level-Approximation Methods for NonstationaryM(t)/M/s(t)Queueing Systems with Exhaustive Discipline117 cited
• 2007A Model for Fresh Produce Shelf-Space Allocation and Inventory Management with Freshness-Condition-Dependent Demand107 cited
• 1994An Analysis of the Modified Offered-Load Approximation for the Nonstationary Erlang Loss Model97 cited
• 2012Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals94 cited
• 1999Time Styles and the Waiting Experience93 cited
• 2007What you should know about queueing models to set staffing requirements in service systems80 cited
• 2011Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity80 cited
• 2012The G t /GI/s t +GI many-server fluid queue79 cited
• 2002The Analysis of Queues with Time-Varying Rates for Telecommunication Models78 cited
• 2007Supply disruptions with time-dependent parameters66 cited