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An empirical analysis of online game service satisfaction and loyalty · Study

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ArticleAn empirical analysis of online game service satisfaction and loyalty

Hao-Erl Yang2007

Article2007

An empirical analysis of online game service satisfaction and loyalty

Hao-Erl Yang · Chi‐Chuan Wu · Kuang-Cheng Wang

115 citations·0/0 files stored·Expert Systems with Applications

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Digital Games and Media

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988Structural equation modeling in practice: A review and recommended two-step approach.2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1937The Nature of the Firm 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Scale Development : Theory and Applications

Cited by

2014The antecedents of satisfaction and revisit intentions for full-service restaurants 2021Why do people play games on mobile commerce platforms? An empirical study on the influence of gamification on purchase intention 2018Towards building a value co-creation circle in social commerce 2012Examining the antecedents of e-loyalty intention in an online reservation environment 2019David versus Goliath - Service quality factors for niche providers in online retailing

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Details

Year2007

Typearticle

Published2007-12-28

VenueExpert Systems with Applications

ISSN-L0957-4174

Languageen

Citations115

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.eswa.2007.12.005

openalex_workW2084313508

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2013The Antecedents of online customer satisfaction and customer loyalty

2012Relationships among Service Quality, Customer Satisfaction and Customer Perceived Value: Evidence from Iran's Software Industry

2020Impact of perceived value on casual mobile game loyalty: The moderating effect of intensity of playing