In defence of TQM

Rob Evans

11 citations0/0 files storedThe TQM Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

An abundance of much publicized TQM failures have tarnished the good name of total quality management. Rob Evans, chief executive at ODI Europe, argues that these are problems with implementation, rather than with TQM itself. Uses Nestlé Chocolate and Confections, ABB Zamech and Hybritech as examples of companies which are capitalizing from taking the TQM track. Concludes that the success of TQM depends on the level of dedication exhibited by senior management.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Imported from OpenAlex (CC0) — nothing here is generated.