The quality and value of higher education facilities: a comparative study

Abstract

Purpose - The aim of the paper is to explore the relationship between the quality and value of higher\neducation facilities through comparing the views of different user groups and professionals involved in the\nprocurement and design of such facilities.\nDesign/methodology/approach - The paper adopts a mixed methods approach incorporating a number of\ninterviews and a questionnaire survey, underpinned by the recommendations and input of an expert panel.\nFindings - The results reveal the potential of facilities management and maintenance to create value for\nhigher education institutions (HEIs) and students, perhaps even greater than the construction of new highprofile\nfacilities, by facilitating student recruitment and improving student learning experience.\nResearch limitations – The sample includes data from a single HEI. Although this was deemed necessary\nso as to reduce the impact of externalities, the adopted approach has to be applied to a wider sample of HEIs\nin order to claim more generalisable findings.\nPractical implications - The paper provides a better understanding of the relationship between the quality\nand value of higher education facilities. This can potentially support HEIs to achieve improved value for\nmoney from their facilities and free up resources to be reinvested in other aspects of student experience.\nOriginality/value - Considering the subjective nature of value the paper incorporates views from a number\nof different interest groups. These views are correlated with different facility quality standards to provide a\nholistic approach to assessing the value of higher education facilities.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 49 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.