The All‐Time Requirement of Spare Parts for Service After Sales—Theoretical Analysis and Practical Results

Abstract

An industry which manufactures and sells products that are liable to failure (e.g. TV sets, tape recorders, washing machines or refrigerators), usually has a department for “service after sales”. Such a department must distribute information on how to repair products, and has to supply spare parts to replace defective components during a given number of years. We call these parts service parts. Three phases can be distinguished in the life‐cycle of service parts:

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