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Managing Product Recalls: The Effects of Time, Responsible vs. Opportunistic Recall Management and Blame on Consumers’ Attitudes
16 references·1 citing·48 second hop
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1955Construct validity in psychological tests.11,186 cited
  • 1995Building Strong Brands4,432 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited
  • 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
  • 2009Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions1,337 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
  • 1994The Hidden Crisis in Product‐harm Crisis Management318 cited
  • 2009Contextual Factors Surrounding Reputation Damage With Potential Implications for Reputation Repair296 cited
  • 2004The Role of Volition in Organizational Learning: The Case of Automotive Product Recalls287 cited
  • 2011Safety hazard and time to recall: The role of recall strategy, product defect type, and supply chain player in the U.S. toy industry250 cited
  • 2008Brand crises: The roles of brand familiarity and crisis relevance in determining the impact on brand evaluations240 cited
  • 2009Product recall crisis management: the impact on manufacturer's image, consumer loyalty and purchase intention152 cited

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2007
The Corporate Social Responsibility of Pharmaceutical Product Recalls: An Empirical Examination of U.S. and U.K. Markets
151 cited
  • 1986SECURITY PRICE REACTIONS AROUND PRODUCT RECALL ANNOUNCEMENTS136 cited
  • 2008Product-harm crisis management: Time heals all wounds?125 cited
  • Cited by

    • 2025Brand loyalty and repurchase intention in the face of opportunistic recalls: The moderating role of perceived dialogical CSR communication20 cited