Article2014

Does Super-Department Reform Improve Public Service Performance in China?

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Public Policy and Administration Research China's Socioeconomic Reforms and Governance Public Administration in Developing Nations

Abstract

Echoing the global public management reform movement, China’s authorities advocated ‘super-department’ reform (SDR) to curb interdepartmental conflict and administrative inefficiency. However, the related performance consequences have not been empirically investigated. We test the reform’s effects on citizen satisfaction with public services through a natural experiment involving twenty-five counties in Guangdong province (2009–2012) and the difference-in-differences method. The results show that the reform has improved public service performance, but its effects are marginal and unsustainable. We discuss the theoretical contributions and policy implications of the findings and identify future research avenues.

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References

2005New Public Management Is Dead--Long Live Digital-Era Governance 2006The New Public Governance? 1 2011Public management reform : a comparative analysis - new public management, governance, and the Neo-Weberian State 2010The New Public Governance?2009Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations 2007The Whole‐of‐Government Approach to Public Sector Reform 1988Policy Making in China 1983Organizing Political Life: What Administrative Reorganization Tells Us about Government

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