An assurance of learning success model: toward closing the feedback loop

Bonita Lynn Betters-Reed · Mindell Reiss Nitkin · Susan D. Sampson

17 citations0/0 files storedOrganization Management Journal

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Management and Marketing Education Higher Education Governance and Development Educational Assessment and Pedagogy

Abstract

This paper provides a systemic approach to building and sustaining a solid assurance of learning program using the framework of Kotter's (1995) Strategic Model for Transforming Organizations. A comprehensive model for launching and sustaining a systemic approach to program review that “closes the loop” is shared step by step. Particular attention is paid to the organizational behaviors and processes that accompany each step, and to sharing important lessons that were learned. A review of the assessment literature in higher education and recent Advancement of Collegiate Schools of Business International (AACSB) contributions to this body of knowledge identifies a critical gap regarding models that “close the loop” and make a compelling case for the Simmons College model.

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References

2009Leading change: why transformation efforts fail 1978Career Dynamics: Matching Individual and Organizational Needs 1992Successful change programs begin with results.2007Descubrir de qué se está hecho 2003Evaluating and Improving Student Achievement in Business Programs: The Effective Use of Standardized Assessment Tests 2000An Assessment Program for Accounting: Design, Implementation, and Reflection 2008Assurance of Learning and Outcomes Assessment: a Case Study of Assessment of a Marketing Curriculum 1985THAT URGE TO ACHIEVE

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