Methodological approaches to job satisfaction measurement in hospitality firms

Jalayer Khalilzadeh · Giacomo Del Chiappa · Jafar Jafari · Hamid Zargham Boroujeni

33 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

Abstract

Purpose The purpose of this paper is to propose a new unbiased, reliable, exact, and systematic method of job satisfaction score estimation. The method considers affective and cognitive aspects simultaneously. Design/methodology/approach A questionnaire survey following the optimum allocation stratified sampling method was conducted in four up‐scale hotels of Tehran. Hotels' employees completed the questionnaires. Principal component analysis was used to identify facets, and the Friedman test was applied to examine their homogeneity. The Wilcoxon sign rank test and Pearson product‐moment correlation coefficients were employed to determine the most effective method among those investigated. Findings The weighted abridged job descriptive index (WAJDI) proposed in the study as a modified version of the job descriptive index seems to overcome the main limitations of the abridged job descriptive index (AJDI) and the perceived job satisfaction (PJS) methods when measuring job satisfaction in the hospitality sector. Research limitations/implications This paper encourages researchers to consider different methods to assess job satisfaction along with WAJDI. However, although a stratified sampling approach was used, it focused on a limited sociocultural and economic environment, which limits the generalizability of findings. WAJDI must be used in different conditions to prove its efficiency in measuring job satisfaction. Originality/value This study assesses and compares the power of the AJDI method, which is a cognitive‐based structure, with PJS as a global, single‐item scale to capture the affective aspects of job satisfaction. By introducing a new method of job satisfaction evaluation, this study contributes to the literature.

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1997Overall job satisfaction: How good are single-item measures?1995A Review of Scale Development Practices in the Study of Organizations 1983JOB SATISFACTION: ARE ALL THE PARTS THERE?2009An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry 1993The Influence of Cognitive and Affective Based Job Satisfaction Measures on the Relationship Between Satisfaction and Organizational Citizenship Behavior 1972Measurement and meaning of job satisfaction.1999The Causal Order of Job Satisfaction and Organizational Commitment in Models of Employee Turnover 2002Assessing the construct validity of the Job Descriptive Index: A review and meta-analysis.

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