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Technology and Improved Service Delivery: Learning Points from the Malaysian Experience
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Technology and Improved Service Delivery: Learning Points from the Malaysian Experience (2003)Technology and Improved Service Delivery:…What can we learn from service model analysis? An application in the government export finance sector (2024)What can we learn from servic…Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan (2016)Evaluating Citizen e-Satisfac…Knowledge sharing initiatives in local authorities in Malaysia (2014)Knowledge sharing initiatives…Public procurement corruption and its implications on effective service delivery in Uganda: an empirical study (2009)Public procurement corruption…Service delivery innovations and governance: the Malaysian experience (2008)Service delivery innovations …Public management reform in Malaysia (2006)Public management reform in M…The “new public management” in the 1980s: Variations on a theme (1995)Public Management Reform (2004)Public Management Reform: A Comparative Analysis (2004)The impact of government and foreign affiliate influence on corporate social reporting (2008)Enhancement of the Accountability of Public Sectors through Integrity System, Internal Control System and Leadership Practices: A Review Study (2015)Determining the importance of Hospital Information System adoption factors using Fuzzy Analytic Network Process (ANP) (2016)Winds of Change: (2001)Reinventing Local Governments and the E‐Government Initiative (2002)E‐Government and the Transformation of Service Delivery and Citizen Attitudes (2004)The Determinants of Public Sector Innovation in Malaysia: A Proposed Framework (2020)A Review of Public Sector Reform (2021)RE-APPRAISING LAND DEVELOPMENT APPROVAL PROCEDURE THROUGH SURRENDER AND RE-ALIENATION MECHANISM IN JOHOR (2021)Economic Development Through Bureaucratic Corruption (1964)The Practice of Social Research (1989)Corruption Around the World (1998)Development of a framework for the implementation of green public procurement in Nigeria (2012)Auditability in public procurement: an analysis of internal controls and fraud vulnerability (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Whence Consumer Loyalty? (1999)Nias-mukalla web based systems success measurement and students satisfaction evaluation based on security factor of systems quality engineering theory (ISO 25010) and other factors (2019)Systems success measurement: instrument & framework a new perspective (2019)Business Model Innovation: Opportunities and Barriers (2009)Seeking Qualitative Rigor in Inductive Research (2012)Qualitative Inquiry and Research Design : Choosing Among Five Approaches (2017)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)
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Cited by

  • 2006Public management reform in Malaysia168 cited
  • 2016Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan51 cited
  • 2008Service delivery innovations and governance: the Malaysian experience49 cited
  • 2009Public procurement corruption and its implications on effective service delivery in Uganda: an empirical study27 cited
  • 2014Knowledge sharing initiatives in local authorities in Malaysia6 cited
  • 2024What can we learn from service model analysis? An application in the government export finance sector2 cited

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