Accessing networked information: Research, issues and implications

Abstract

The provision of information services has changed dramatically over the last few years, particularly with developments in access to networked information technology and the shift from a paper‐based to a digital information environment. The development of the ‘digital library’ or ‘virtual library’ in particular has created an information environment that is complex and fluid, connective and interactive, and diverse and unpredictable. It is an environment that now places considerable responsibility on information users to be able to navigate this complex and often ambiguous information space. This does not happen by chance, and calls for considerable attention to be given to reshaping the role of information professionals in enabling users to effectively interact with this information. Against this backdrop, this paper will examine current research on information user behaviour in digital environments, particularly in relation to using Web‐based information services. It will highlight substantive issues in relation to education and training, particularly in the context of information literacy and its development in digital environments.

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