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Competing Through Customer Social Capital: The Proactive Personality of Bed and Breakfast Operators
16 references·1 citing·40 second hop
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2013Academy of Management Journal4,798 cited
  • 2003Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited4,379 cited
  • 1998Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination3,968 cited
  • 2006Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators3,700 cited
  • 1984Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit

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3,337 cited
  • 2009Role of social media in online travel information search3,288 cited
  • 1993The proactive component of organizational behavior: A measure and correlates3,123 cited
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    • 2018Exploring Driving Forces of Innovation in the MSEs: The Case of the Sustainable B&B Tourism Industry34 cited