The Role of Benchmarking in Public Transport: The Case of Thessaloniki, Greece

Abstract

This paper examines the practice of benchmarking in public transportation and presents a preliminary study conducted for the public transport organisations of Thessaloniki, Greece. The paper also investigates whether it is possible to apply the method in the local public transport system under the present circumstances. It proposes strategies to cope with the planning phase of the process and provides some useful guidance for organisations wishing to perform the technique.

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