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Business Process Redesign: Hype, Hope Or Hypocrisy?

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References

1994Forging a link between business strategy and business reengineering50 cited
1993Information technology and new organizational forms: destination but no road map?45 cited

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1995BPR consulting: an evaluation of the methods employed41 cited
2002An organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPR38 cited
1999Information technology mediated Business Process Management - lessons from the supply chain30 cited
2018What do we know about business process management training? Current status of related research and a way forward28 cited
1997Business process re‐engineering: evocation, elucidation and exploration27 cited
2005E‐business migration: a process model25 cited
1998New organisation structures for global business: an empirical study21 cited
2004‘A Land of Milk and Honey’? Reengineering the ‘Past’ and ‘Present’ in a Call Centre*21 cited
1997Total quality management versus business process re-engineering19 cited
1996Conceptualizing business process re-engineering18 cited
1997Cellular Green-Teams in global network organisations15 cited

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1998A Model for the Planning of Business Process Reengineering11 cited

1999The uptake and application of work flow management systems in the UK financial services sector11 cited