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Passenger perceptions of service quality: Korean and Australian case studies · Study

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ArticlePassenger perceptions of service quality: Korean and Australian case studies

Jin-Woo Park2007

Article2007

Passenger perceptions of service quality: Korean and Australian case studies

171 citations·0/0 files stored·Journal of Air Transport Management

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Aviation Industry Analysis and Trends

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References

2000Customer satisfaction with services: putting perceived value into the equation 2001The Loyalty Effect 1993Service Quality and Customer Loyalty in the Commercial Airline Industry 2002Determinants of customer‐perceived service quality: a confirmatory factor analysis approach

Cited by

2009Latent class models of international air carrier choice 2017A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality 2020Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers 2011A gap analysis model for improving airport service quality 2020The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator 2022A bibliometric analysis of airport service quality 2017Evaluating airline service quality using a combined fuzzy decision-making approach 2010The effects of the LCC boom on the urban tourism fabric: The viewpoint of tourism managers

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2011The role of attachment in building consumer‐brand relationships: an empirical investigation in the utilitarian consumption contextarticle · 3 shared references 2006The Effects of Individual Dimensions of Airline Service Quality: Findings From Australian Domestic Air Passengersarticle · 3 shared references 2014A model of E-Loyalty and word-of-mouth based on e-trust in E-banking services (case study: Mellat Bank)other · 3 shared references 2009Differences in air passengers’ buying behaviour: findings from Korean and Australian international passengersarticle · 3 shared references 2004The effect of airline service quality on passengers’ behavioural intentions: a Korean case studyarticle · 2 shared references 2018Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approacharticle · 2 shared references

Details

Year2007

Typearticle

Published2007-05-25

VenueJournal of Air Transport Management

ISSN-L0969-6997

Languageen

Citations171

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jairtraman.2007.04.002

openalex_workW2092417853

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