The role of conflict in determining consensus on quality in Wikipedia articles

Kim Osman

15 citations0/0 files storedInternational Symposium on Open Collaboration

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Wikis in Education and Collaboration Knowledge Management and Sharing Expert finding and Q&A systems

Abstract

This paper presents research that investigated the role of conflict in the editorial process of the online encyclopedia, Wikipedia. The study used a grounded approach to analyzing 147 conversations about quality from the archived history of the Wikipedia article Australia. It found that conflict in Wikipedia is a generative friction, regulated by references to policy as part of a coordinated effort within the community to improve the quality of articles.

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2014Constructing grounded theory 2007Wikinomics: how mass collaboration changes everything 2008The Future of the Internet--And How to Stop It 2008Remix 2009The Sense of Dissonance 2009The Sense of Dissonance: Accounts of Worth in Economic Life 2004Studying cooperation and conflict between authors with history flow visualizations 2007Talk Before You Type: Coordination in Wikipedia

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