Service Provider Job Satisfaction and Customer

K. Douglas Hoffman · Thomas N. Ingram

228 citations0/0 files storedJournal of Services Marketing

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Job Satisfaction and Organizational Behavior Customer Service Quality and Loyalty Employee Performance and Motivation

Abstract

Considers the impact of multi‐faceted measures of job satisfaction on customer‐oriented behaviours demonstrated by service providers. Reveals how overall job satisfaction, together with specific satisfaction related to supervision, colleagues, promotion and work are positively related to customer‐orientation, while satisfaction with pay is not of significance in this case. Discusses recommendations for management and suggestions for further research.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 228 citations exist upstream.

Cited by

2006What factors influence customer‐oriented prosocial behavior of customer‐contact employees?2007The influence of service climate and job involvement on customer‐oriented organizational citizenship behavior in Greek service organizations: a survey 2008The notion of internal market orientation and employee job satisfaction: some preliminary evidence 2006Assessing asymmetric effects in the formation of employee satisfaction 2003Customer-Oriented Selling: A Review, Extension, and Directions for Future Research 2002Customer Mind-Set of Employees throughout the Organization 2012Work‐family conflict, work‐family facilitation, and job outcomes in the Korean hotel industry 2009The Effect of Management Commitment To Service On Employee Service Behaviors: the Mediating Role of Job Satisfaction

Imported from OpenAlex (CC0) — nothing here is generated.