Determining What to Benchmark: An Analytic Hierarchy Process Approach

Fariborz Y. Partovi

205 citations0/0 files storedInternational Journal of Operations & Production Management

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Multi-Criteria Decision Making Management and Optimization Techniques Quality and Supply Management

Abstract

Presents a model for strategic selection of processes for benchmarking. The process selection methodology, which incorporates Saaty′s Analytical Hierarchy Process, starts with situation analysis, is followed by the differentiation of target customer wants, and concludes with the prioritization of the value chain processes to be benchmarked. The proposed methodology was implemented in a manufacturing setting. Sensitivity analysis was carried out to test the robustness of the results. The feedback from the managers who participated in the selection process confirmed the utility of this approach.

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References

1985The Analytic Hierarchy Process 1979Optimization by the Analytic Hierarchy Process 1986Axiomatic Foundation of the Analytic Hierarchy Process 1989Benchmarking: the search for industry best practices that lead to superior performance 1985Decision making for leaders 1994Manufacturing Strategy : Text and Cases 1987The Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process 1982Creating the corporate future

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