The impact of e-commerce on the value chain

Paul Desruelle · Jean‐Claude Burgelman

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E-commerce and Technology Innovations Supply Chain and Inventory Management Digital Innovation in Industries

Abstract

Presents a view of the forecast impact of e‐commerce on developments of value chains in several economic sectors, with a time horizon of 2005. Highlights the scenarios that were built and demonstrates that the impact of e‐commerce technologies on value chains may vary widely across firms and sectors, as a function of sector‐specific characteristics. Concludes that the impact of e‐commerce technologies and practices on firms in the current decade may be expected to be of the same magnitude as the impact of management techniques such as just‐in‐time, or total quality management, in the 1990s.

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