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Refocusing for the future: meeting user expectations in a digital age
7 references·6 citing·31 second hop
Refocusing for the future: meeting user expectations in a digital age (2009)Refocusing for the future: meeting user e…Digital Natives, Digital Immigrants (2012)Digital Natives, Digital Immi…First year students' experiences with technology: Are they really digital natives? (2008)First year students' experien…Dinosaur or dynamo? The future for the subject specialist reference librarian (2001)Dinosaur or dynamo? The futur…Digital Natives, Digital Immigrants Part 2: Do They Really Think Differently? (2001)Digital Natives, Digital Immi…Digital Natives, Digital Immigrants Part 1 (2001)Digital Natives, Digital Immi…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A bibliometric analysis of library automation software research from 2001-2022: evidence from the Web of Science (WoS) (2023)A bibliometric analysis of li…Navigating the rising metrics tide in the 21st century: which way for academic librarians in support of researchers in sub-Saharan Africa? (2018)Navigating the rising metrics…Change management in an academic library in the knowledge economy (2016)Change management in an acade…A Bibliometric Study of Scholarly Articles Published by Library and Information Science Authors about Open Access. (2014)A Bibliometric Study of Schol…Strategic Thinking and Leadership (2012)Strategic Thinking and Leader…Organized Spontaneity: The Learning Commons (2010)Organized Spontaneity: The Le…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The ‘digital natives’ debate: A critical review of the evidence (2008)Digital natives: Where is the evidence? (2009)Are digital natives a myth or reality? University students’ use of digital technologies (2010)Digital Natives, Digital Immigrants (2013)Digital game-based learning (2003)Covid-19 pandemic and online learning: the challenges and opportunities (2020)The Fifth Discipline (1990)The Capabilities of Market-Driven Organizations (1994)The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (2013)Do Open-Access Articles Have a Greater Research Impact? (2004)Bibliometrics and Citation Analysis: From the Science Citation Index to Cybermetrics (2009)“If it is too inconvenient I'm not going after it:” Convenience as a critical factor in information-seeking behaviors (2011)Research Articles about Open Access Indexed by Scopus: A Content Analysis (2016)Visibility and growth of LIS research publications: a Scopus based analysis of select open access journals during 2001 to 2015 (2019)Digital Leadership: A Systematic Literature Review (2025)Choosing Strategies for Change (1989)Applications of case study research (1993)Research Methodology: A Step-by-Step Guide for Beginners (1999)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Expectations, Realities, and Perceptions of Subject Specialist Librarians' Duties in Medium-Sized Academic Libraries (2004)Archival Reference Knowledge (2013)Tool lending librarianship (2016)The relationship between addictive use of social media, narcissism, and self-esteem: Findings from a large national survey (2016)Understanding Generation Y and their use of social media: a review and research agenda (2013)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2001Digital Natives, Digital Immigrants Part 111,096 cited
  • 2012Digital Natives, Digital Immigrants7,107 cited
  • 2001Digital Natives, Digital Immigrants Part 2: Do They Really Think Differently?4,031 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2008First year students' experiences with technology: Are they really digital natives?1,120 cited
  • 2001Dinosaur or dynamo? The future for the subject specialist reference librarian32 cited

Cited by

  • 2012Strategic Thinking and Leadership31 cited
  • 2014A Bibliometric Study of Scholarly Articles Published by Library and Information Science Authors about Open Access.25 cited
  • 2016Change management in an academic library in the knowledge economy18 cited
  • 2018Navigating the rising metrics tide in the 21st century: which way for academic librarians in support of researchers in sub-Saharan Africa?13 cited
  • 2023A bibliometric analysis of library automation software research from 2001-2022: evidence from the Web of Science (WoS)11 cited
  • 2010Organized Spontaneity: The Learning Commons7 cited

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