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Markovian retrial queues with two way communication
13 references·14 citing·33 second hop
Markovian retrial queues with two way communication (2012)Markovian retrial queues with two way com…Accessible bibliography on retrial queues: Progress in 2000–2009 (2010)Accessible bibliography on re…Retrial Queueing Systems: A Computational Approach (2008)Retrial Queueing Systems: A C…Retrial Queueing Systems (2008)Retrial Queueing SystemsThe Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Markov chain models of a telephone call center with call blending (2005)Markov chain models of a tele…Queueing model for call blending in call centers (2003)Queueing model for call blend…Queueing Models of Call Centers: An Introduction (2002)Queueing Models of Call Cente…Accessible bibliography on retrial queues (1999)Accessible bibliography on re…Steady state solution of a single-server queue with linear repeated requests (1997)Steady state solution of a si…Retrial Queues (1997)Retrial QueuesAnalysis of an M/G/1 queue with two types of impatient units (1995)Analysis of an M/G/1 queue wi…Numerical investigation of a multiserver retrial model (1990)Numerical investigation of a …A Proof for the Queuing Formula: L = λ W (1961)A Proof for the Queuing Formu…Analysis of the waiting time distribution in M/G/1 retrial queues with two way communication (2020)Analysis of the waiting time …Retrial Queueing Models: A Survey on Theory and Applications (2019)Retrial Queueing Models: A Su…Performance analysis and stability of multiclass orbit queue with constant retrial rates and balking (2019)Performance analysis and stab…A Contribution to Modeling Two-Way Communication with Retrial Queueing Systems (2018)A Contribution to Modeling Tw…Two-Way Communication M/M/1//N Retrial Queue (2017)Two-Way Communication M/M/1//…Stability analysis of a multiclass retrial system with classical retrial policy (2017)Stability analysis of a multi…Single server retrial queues with speed scaling: Analysis and performance evaluation (2017)Single server retrial queues …Heavy Outgoing Call Asymptotics for $${MMPP{\slash }}M{\slash }1{\slash }1$$ Retrial Queue with Two-Way Communication (2017)Heavy Outgoing Call Asymptoti…Two-Way Communication M/M/1 Retrial Queue with Server-Orbit Interaction (2016)Two-Way Communication M/M/1 R…Scaling limits for single server retrial queues with two-way communication (2015)Scaling limits for single ser…Two-way communication retrial queues with multiple types of outgoing calls (2014)Two-way communication retrial…Retrial queues with balanced call blending: analysis of single-server and multiserver model (2014)Retrial queues with balanced …AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL (2014)AN EFFICIENT METHOD FOR PERFO…M/M/c Retrial Queue with Multiclass of Customers (2013)M/M/c Retrial Queue with Mult…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Designing a Call Center with Impatient Customers (2002)Modeling Daily Arrivals to a Telephone Call Center (2004)Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Stochastic Service Systems. (1963)Matrix-Geometric Solutions to Stochastic Models (1984)A survey on retrial queues (1987)Standard and retrial queueing systems: a comparative analysis (2002)A bibliographical guide to the analysis of retrial queues through matrix analytic techniques (2006)The measurement of experienced burnout (1981)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Statistical Analysis of a Telephone Call Center (2005)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Personnel scheduling: A literature review (2012)Forecasting: theory and practice (2022)Matrix-geometric solutions in stochastic models (1985)An introduction to queueing theory (1993)Call-Routing Schemes for Call-Center Outsourcing (2007)Single server retrial queues with two way communication (2012)A survey of retrial queueing systems (2015)On an unreliable-server retrial queue with customer feedback and impatience (2017)Optimal design and control of queues (2005)An analytic finite capacity queueing network model capturing the propagation of congestion and blocking (2008)An Equilibrium Queuing Model of Bribery (1985)An exploration towards a production theory and its application to construction (2000)How to improve R&D productivity: the pharmaceutical industry's grand challenge (2010)Equilibrium customer strategies and social-profit maximization in the single-server constant retrial queue (2011)Strategic behavior and social optimization in a constant retrial queue with the N -policy (2016)Fundamentals of Matrix-Analytic Methods (2013)Strategic joining in M/M/1 retrial queues (2013)Reliability Analysis of the Retrial Queue with Server Breakdowns and Repairs (2001)Call center outsourcing: Coordinating staffing level and service quality (2008)
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References

  • 1961A Proof for the Queuing Formula: L = λ W2,777 cited
  • 1997Retrial Queues884 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2008Retrial Queueing Systems590 cited
  • 2008Retrial Queueing Systems: A Computational Approach381 cited
  • 1999Accessible bibliography on retrial queues377 cited
  • 2002Queueing Models of Call Centers: An Introduction323 cited
  • 2010Accessible bibliography on retrial queues: Progress in 2000–2009287 cited
  • 1990Numerical investigation of a multiserver retrial model210 cited
  • 2003Queueing model for call blending in call centers106 cited
  • 2005Markov chain models of a telephone call center with call blending97 cited
  • 1997Steady state solution of a single-server queue with linear repeated requests88 cited
  • 1995Analysis of an M/G/1 queue with two types of impatient units74 cited

Cited by

  • 2014Two-way communication retrial queues with multiple types of outgoing calls48 cited
  • 2017Stability analysis of a multiclass retrial system with classical retrial policy33 cited

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2019
Retrial Queueing Models: A Survey on Theory and Applications
33 cited
  • 2015Scaling limits for single server retrial queues with two-way communication32 cited
  • 2014Retrial queues with balanced call blending: analysis of single-server and multiserver model29 cited
  • 2019Performance analysis and stability of multiclass orbit queue with constant retrial rates and balking28 cited
  • 2017Two-Way Communication M/M/1//N Retrial Queue23 cited
  • 2014AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL19 cited
  • 2018A Contribution to Modeling Two-Way Communication with Retrial Queueing Systems19 cited
  • 2016Two-Way Communication M/M/1 Retrial Queue with Server-Orbit Interaction18 cited
  • 2020Analysis of the waiting time distribution in M/G/1 retrial queues with two way communication16 cited
  • 2013M/M/c Retrial Queue with Multiclass of Customers13 cited
  • 2017Single server retrial queues with speed scaling: Analysis and performance evaluation12 cited
  • 2017Heavy Outgoing Call Asymptotics for $${MMPP{\slash }}M{\slash }1{\slash }1$$ Retrial Queue with Two-Way Communication12 cited