Stages of knowledge management technology in the value shop: the case of police investigation performance

Petter Gottschalk · Stefan Holgersson

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Information Technology Governance and Strategy Knowledge Management and Sharing Knowledge Management and Technology

Abstract

Abstract:This paper is concerned with relationships between the use of information technology at different stages of the knowledge management technology stage model and the performance of police investigation units. The model consists of four stages: officer‐to‐technology systems, officer‐to‐officer systems, officer‐to‐information systems, and officer‐to‐application systems. The model was applied for information technology business value research, which examines the organizational performance impacts of information technology. In this paper we applied the value configuration of the value shop to describe and measure organizational performance. Based on an empirical study of Norwegian police investigation units, this research found that officer‐to‐technology systems and officer‐to‐information systems are the most important systems to improve police investigations in the value shop.

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1995The Knowledge-Creating Company 2004Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 2005Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 1998Configuring value for competitive advantage: on chains, shops, and networks 2003COPLINK 2001Knowledge management in the public sector: principles and practices in police work 2003Policing Contingencies 2003COPLINK Connect: information and knowledge management for law enforcement

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