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Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application
13 references·15 citing·39 second hop
Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application (2006)Benchmarking with quality-adjusted DEA (Q…Journal of Management Accounting Research (2012)Journal of Management Account…Quantitative Models for Performance Evaluation and Benchmarking (2003)Quantitative Models for Perfo…Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver (2002)Quantitative models for perfo…Sales performance measurement in bank branches (2001)Sales performance measurement…Data Envelopment Analysis (2000)Data Envelopment AnalysisOperations, Quality, and Profitability in the Provision of Banking Services (1999)Operations, Quality, and Prof…Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software (1999)Data Envelopment Analysis: A …Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches (1997)Service quality and operating…Managing Bank Productivity Using Data Envelopment Analysis (DEA) (1995)Managing Bank Productivity Us…Managing Physician Efficiency and Effectiveness in Providing Hospital Services (1990)Managing Physician Efficiency…Cone ratio data envelopment analysis and multi-objective programming (1989)Cone ratio data envelopment a…Educational Productivity Council Employs Management Science Methods to Improve Educational Quality (1984)Educational Productivity Coun…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…How do bike-sharing platform companies overcome the operational challenge? A social exchange perspective (2021)How do bike-sharing platform …APPLICATION OF DEA IN BENCHMARKING: A SYSTEMATIC LITERATURE REVIEW FROM 2003–2020 (2021)APPLICATION OF DEA IN BENCHMA…Regional logistics efficiency and performance in China along the Belt and Road Initiative: The analysis of integrated DEA and hierarchical regression with carbon constraint (2020)Regional logistics efficiency…When to increase firms’ sustainable operations for efficiency? A data envelopment analysis in the retailing industry (2019)When to increase firms’ susta…A new data envelopment analysis based approach for fixed cost allocation (2018)A new data envelopment analys…Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model (2013)Service quality and productiv…Operations Research (OR) in Service Industries: A Comprehensive Review (2013)Operations Research (OR) in S…Benchmarking of service quality with data envelopment analysis (2013)Benchmarking of service quali…Monitoring and improving Greek banking services using Bayesian Networks: An analysis of mystery shopping data (2012)Monitoring and improving Gree…Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector (2012)Linking customer satisfaction…Input/output indicator selection for DEA efficiency evaluation: An empirical study of Chinese commercial banks (2011)Input/output indicator select…Designing a knowledge-based system for benchmarking: A DEA approach (2011)Designing a knowledge-based s…Assessing Bank and Bank Branch Performance (2011)Assessing Bank and Bank Branc…Applications of Data Envelopment Analysis in the Service Sector (2011)Applications of Data Envelopm…Productivity and efficiency dynamics in Indian banking: An input distance function approach incorporating quality of inputs and outputs (2010)Productivity and efficiency d…Separation of Ownership and Control (1983)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Handbook of Quantitative Science and Technology Research (2005)Network DEA: A slacks-based measure approach (2008)Bank branch operating efficiency (1985)Polyhedral Cone-Ratio DEA Models with an illustrative application to large commercial banks (1990)Multicomponent Efficiency Measurement and Shared Inputs in Data Envelopment Analysis: An Application to Sales and Service Performance in Bank Branches (2000)Measuring teaching efficiency in higher education: An application of data envelopment analysis to economics graduates from UK Universities 1993 (2005)The impact of social media reviews on restaurant performance: The moderating role of excellence certificate (2016)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating the profitability and marketability efficiency of large banks (2003)Linking Customer Management Effort to Customer Profitability in Business Markets (2004)Social efficiency in microfinance institutions (2007)Foundations of data envelopment analysis for Pareto-Koopmans efficient empirical production functions (1985)Data Envelopment Analysis (2004)Economic Efficiency and Frontier Techniques (2004)A cross-national comparison and taxonomy of DEA-based hospital efficiency studies (2007)The Measurement of Productive Efficiency (1957)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service management and marketing: managing the moments of truth in service competition (1990)Measuring Service Quality: A Reexamination and Extension (1992)An application reference for data envelopment analysis in branch banking: helping the novice researcher (1999)Profits and Productivity (1999)An Introduction to ‘Benefit of the Doubt’ Composite Indicators (2006)Using least squares and tobit in second stage DEA efficiency analyses (2008)Separation of ownership and control (2009)On the Methodological Framework of Composite Indices: A Review of the Issues of Weighting, Aggregation, and Robustness (2018)Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance (2000)Subjectivity and the Weighting of Performance Measures: Evidence from a Balanced Scorecard (2003)Environmental disclosure quality in large German companies: Economic incentives, public pressures or institutional conditions? (2005)Comparing efficiency in a cross-country perspective: the case of Italian and Spanish state universities (2010)Sustainable benchmarking of supply chains: the case of the food industry (2011)The Efficiency of Public Spending on Education: an empirical comparison of EU countries (2014)A study of the relationship between competitiveness and technological innovation capability based on DEA models (2004)Cost and profit efficiency of Chinese banks: A non-parametric analysis (2007)Data envelopment analysis 1978–2010: A citation-based literature survey (2012)
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References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1999Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software3,754 cited
  • 2012Journal of Management Accounting Research1,209 cited
  • 2000Data Envelopment Analysis1,079 cited
  • 2002Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver577 cited
  • 1989Cone ratio data envelopment analysis and multi-objective programming466 cited
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  • 1999Operations, Quality, and Profitability in the Provision of Banking Services297 cited
  • 1995Managing Bank Productivity Using Data Envelopment Analysis (DEA)288 cited
  • 1997Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches236 cited
  • 2001Sales performance measurement in bank branches198 cited
  • 1990Managing Physician Efficiency and Effectiveness in Providing Hospital Services113 cited
  • 1984Educational Productivity Council Employs Management Science Methods to Improve Educational Quality39 cited

Cited by

  • 2013Operations Research (OR) in Service Industries: A Comprehensive Review

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102 cited
  • 2010Productivity and efficiency dynamics in Indian banking: An input distance function approach incorporating quality of inputs and outputs93 cited
  • 2013Benchmarking of service quality with data envelopment analysis92 cited
  • 2012Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector82 cited
  • 2021APPLICATION OF DEA IN BENCHMARKING: A SYSTEMATIC LITERATURE REVIEW FROM 2003–202076 cited
  • 2020Regional logistics efficiency and performance in China along the Belt and Road Initiative: The analysis of integrated DEA and hierarchical regression with carbon constraint69 cited
  • 2011Input/output indicator selection for DEA efficiency evaluation: An empirical study of Chinese commercial banks69 cited
  • 2019When to increase firms’ sustainable operations for efficiency? A data envelopment analysis in the retailing industry68 cited
  • 2013Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model64 cited
  • 2011Designing a knowledge-based system for benchmarking: A DEA approach59 cited
  • 2011Assessing Bank and Bank Branch Performance54 cited
  • 2018A new data envelopment analysis based approach for fixed cost allocation52 cited
  • 2011Applications of Data Envelopment Analysis in the Service Sector40 cited
  • 2012Monitoring and improving Greek banking services using Bayesian Networks: An analysis of mystery shopping data27 cited
  • 2021How do bike-sharing platform companies overcome the operational challenge? A social exchange perspective12 cited