The Impact of the Implementation of Organizational Excellence Policies on the Contextual Performance: A Case Study in the Cardiovascular Surgery Hospital

Abstract

This research aims to identify the concept of excellence, its organizational requirements and various models, as well as to identify organizational citizenship behaviors and levels of organizational commitment among sample hospital staff. Furthermore, it aims to study the impact of organizational excellence policies on the dimensions of contextual performance. The research has been applied on a sample of 76 members of both majors (doctors, nurses) working at the heart surgery hospital in the city of Aleppo, Syria. The following conclusions have been reached: Employees moderately exercise policies of both organizational excellence (empowerment, training, wages and incentives) and contextual performance dimensions (organizational citizenship, organizational commitment). Moreover, there was an observed positive correlation with one of the policies of organizational excellence (empowerment) on the dimensions of contextual performance, while there was no observed significant effect of both policies (training, wages and incentives) on the dimensions of contextual performance.

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